Shipments & Returns
As a general rule, the packages are sent within 48-72 hours after receiving the payment through the urgent transport agency.
Shipping costs include handling and packaging costs, as well as transportation costs. Transportation costs may vary depending on the total weight of the package.
Shipments Peninsular Spain (VAT included):
|Up to 2 Kg||Up to 5 Kg||Up to 10 Kg||Up to 15 Kg||Up to 20 Kg|
|7,90 €||9 €||9,60 €||13 €||16 €|
We advise you to group all your items in the same order. We cannot combine two different orders, and shipping costs will apply for each one individually.
In times like Christmas, orders may be delayed due to the accumulation of more workload in the transport sector.
We are not responsible for any damage to your package after shipment, but we do our best to protect all fragile items.
However, do not worry, you will receive your items and they will be well protected.
Cancellation of the order
The cancellation of the order may be made within a period of 24 hours following the purchase of said product and the client must contact EAG International through our email firstname.lastname@example.org or through the contact telephone number 633 68 31 79.
The amount paid will be refunded within a period not exceeding 72 hours.
Return of products
The return of the products may be made within a period of 7 days from the receipt of the same, being in the conditions in which it was sent and only the money will be refunded or the product will be replaced if it has been damaged. received in poor condition, damaged and/or does not correspond to the requested product.
In case the product arrives damaged, it will have to be detailed in the delivery note of the carrier.
The customer must deliver the product with its original packaging and in perfect condition, otherwise the return cannot be made.
The customer must send the product assuming the transport costs, these being reimbursed once the return has been made.
To request a return of the products, the customer must contact EAG International through our email email@example.com or through the contact telephone number 633 68 31 79.